I figured I would gift them for Xmas or his birthday in May depending on when the books would restock. I ordered 8 Beserk books 10% discount in November for my boyfriend. I had such a disappointing experience with them, and I see from reviewers below I'm not the only one who's had this issue. I get that things get hectic and mistakes happen. I never write reviews unless they're positive. Oh, and did I mention that after waiting all that time they weren't even shipping the order in its entirety? They didn't refund my orders mind you, I had to contact them again for that. I call them on their BS and said I would never do business with them again, so they canceled the rest of my orders.
#RIGHT STUF ANIME PROMO CODE REDDIT FULL#
They canceled my order and invited me to reorder everything at full price. As soon as my bank unfreezes my account, I email the CSR back to let them know everything is all set.
I ask if the order can be held until my bank is done with their assessment and the CSR ran the card again, making things worse. When the order hit my account, my bank automatically froze everything thinking it was fraudulent (the original order was $1,350.83, after cancellations the new amount was $1,200.14). For the last order placed during this period (), I didn't hear anything for nearly a year () other than a few emails stating that due to lack of availability they would have to cancel part of my order. When I call them again and finally get through and ask why they canceled the first order, the CSR says I never contacted them about the first order, and that they will not honor the sale price.
#RIGHT STUF ANIME PROMO CODE REDDIT UPDATE#
I call and left a message asking them to charge another card on the account, they update a later order but cancel the first order. I left a message for them to call me back. No matter how many times I called, I always got the answering service. You cannot edit payment information on the website, so I called customer service. In the four months of waiting for the order, I was issued a new card. In March, I receive an email stating that my card has been declined. I placed several orders in November and December of 2020 during their annual holiday sale.
At some point, TRSI decided to implement a policy of not sending out partial orders, without telling customers. Just another of many companies using COVID-19 as an excuse for bad customer service. I hope this clarifies some of the situation. When we cancelled your order, we issued a refund to you so nothing was stolen. We, unfortunately don't always know exactly when that will be but as long as the item isn't listed as out of print, we will receive more. I want my preorders and I want an update on my backorders." There was no request to cancel the order and although 3 months can feel like a long time, we have no control over the publishing schedules to get these items in stock.Īs we celebrate our 35th year in business, we just want to point out that if you are able to order an item that is out of stock, that means the publisher has told us that they will print more. If I had known this would happen I would have just ordered the backorders and preorders separately. You said: "I understood when I ordered that those may not ship until the backorders come in so that they could all ship together, but this is ridiculous, I did not expect over 3 months to pass. When you reached out at the 5-month mark, you made no mention of wanting to cancel anything and although our policy clearly states we aren't obligated to release a partial shipment if a customer wants to cancel an order, we would never stop that from happening. We simply don't have expected restock dates for items. Manga demand is at an unprecedented high and publishers are being forced to choose which titles get reprints in order to keep up with their new release schedule as well. Your quote about 'the backordered book was expected to take 6 weeks' seems inaccurate as we have had no way to provide any kind of estimate for restock dates since COVID started and the supply chain has been so disrupted. We're sorry it took so long for your items to come in stock and if there is anything we can do to get the items from the publishers any faster, we would absolutely be doing it.
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